We listen when it matters and nobody understands you!
Helpline Sachsen: +49 351 850 75 222
info@helpline-dresden.de
Office hours
Helpline Sachsen
+49 351 850 75 222
info@helpline-dresden.de
All office hours
11.05.: 00.00 - 15.00, 21.00 - 00.00
12.05.: 00.00 - 09.00, 21.00 - 00.00
13.05.: 00.00 - 09.00, 15.00 - 00.00
14.05.: 00.00 - 09.00, 21.00 - 00.00
15.05.: 00.00 - 09.00, 15.00 - 21.00
16.05.: 09.00 - 00.00
17.05.: 00.00 - 09.00, 21.00 - 00.00
11.05.: 15.00 - 21.00
12.05.: 15.00 - 21.00
14.05.: 09.00 - 15.00
15.05.: 15.00 - 21.00
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We bridge language barriers, facilitate communication and create trust and security in many languages.
The rescue coordination centre (112) in Chemnitz calls Helpline and needs assistance with a phone call in Ukrainian. The volunteer provides support with language mediation. The emergency becomes clear in the conference call: a 17-year-old is in a very bad way. He has palpitations and says his heart is "burning". An ambulance is sent to him.
The caller calls Helpline in English on behalf of her husband. He has a high temperature and has been unconscious several times. She had already contacted 112, but due to the language barrier she was told it was not an emergency - they probably thought it was just a mild fever. She then called Helpline. The volunteer then dialled 112 and described the case in German. The severity of the case is recognised and an ambulance is sent to the family.
A woman writes an email in Arabic. She lives with her husband in Dresden. He has threatened and beaten her in an argument. She now needs help and wants to know what she can do. The team refers her to the local women's refuge and the local counselling centre.
Available around the clock
Confidential
on your side
on the phone
Contact also by mail
Voluntary work
Successful communication
Trust
Security for all parties to the dialogue
Have you ever wondered who can provide support in an emergency if the police or ambulance can't understand your language over the phone? The Helpline Sachsen can! We help people in need and provide language mediation. But we need your support to raise awareness of the project.
There are various ways in which you can make a difference:
Donations
Tell others about us
Free flyers or business cards
Do you speak German and another language? Feel free to contact us!
Together we can make a real difference, build bridges and support people.
Exciting team with people from over 13 nations
A lot of new knowledge through the Helpline training programme
Participate flexibly
Your contribution to more understanding in Saxony
To the training seminar
Am 21. März wird weltweit der internationale Tag gegen Rassismus begangen. Der Tag wird oft genutzt, um über Vorurteile aufzuklären und Betroffenen von Rassismus zuzuhören. Wir möchten konkrete Handlungsmöglichkeiten aufzeigen, wenn du von Rassismus betroffen bist.
Wir suchen wieder Freiwillige, die Deutsch beherrschen und darüber hinaus noch über Sprachkenntnisse in Ukrainisch, Polnisch oder Spanisch verfügen.
Unser Projekt Helpline Sachsen gehört zu den Preisträger:innen des Wettbewerbs „Zusammen wachsen – Gute Ideen für Integration am Arbeitsmarkt 2025“!
