Kasachisch verfügbar!
Die Helpline Sachsen erweitert ihr Angebot! Ab sofort können Menschen die Kasachisch sprechen Unterstützung in Notfällen erhalten. Und das kostenlos, vertraulich und anonym.
Call if you need help or an explanation
We listen when it matters and nobody understands you!
Helpline Sachsen: +49 351 850 75 222
info@helpline-dresden.de
Office hours
Languages and office hours
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5
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8
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Around the clock (24/7)
Helpline Sachsen
+49 351 850 75 222
info@helpline-dresden.de
All office hours
With fixed times
(UK) Ukrainian
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8 July: 00:00 – 09:00, 15:00 – 00:00
9 July: 00:00 – 15:00, 21:00 – 00:00
10 July: 00:00 – 15:00, 21:00 – 00:00
11 July: all day
12 July: all day
13 July: 15.00 – 00.00
14 July: all day
15 July: 15.00 – 00.00
16 July: 3.00 pm – midnight
17 July: 00.00 – 15.00
18 July: 09.00 – 15.00, 21.00 – 00.00
19 July: 00.00 – 15.00, 21.00 – 00.00
(PL) Polish
7
8 July: 00:00 – 09:00, 21:00 – 00:00
9 July: 00:00 – 15:00, 21:00 – 00:00
11 July: 00:00 – 09:00, 15:00 – 21:00
12 July: 15.00 – 00.00
13 July: 00.00 – 09.00, 21.00 – 00.00
14 July: 00.00 – 09.00, 21.00 – 00.00
15 July: 00.00 – 09.00, 15.00 – 21.00
16 July: 21.00 – 00.00
18 July: 00.00 – 09.00, 15.00 – 21.00
(FR) French
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(KK) Kasachisch
This is how Helpline works
We bridge language barriers, facilitate communication and create trust and security in many languages.
The rescue coordination centre (112) in Chemnitz calls Helpline and needs assistance with a phone call in Ukrainian. The volunteer provides support with language mediation. The emergency becomes clear in the conference call: a 17-year-old is in a very bad way. He has palpitations and says his heart is "burning". An ambulance is sent to him.
The caller calls Helpline in English on behalf of her husband. He has a high temperature and has been unconscious several times. She had already contacted 112, but due to the language barrier she was told it was not an emergency - they probably thought it was just a mild fever. She then called Helpline. The volunteer then dialled 112 and described the case in German. The severity of the case is recognised and an ambulance is sent to the family.
A woman writes an email in Arabic. She lives with her husband in Dresden. He has threatened and beaten her in an argument. She now needs help and wants to know what she can do. The team refers her to the local women's refuge and the local counselling centre.
Facts about Helpline
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Available around the clock
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Confidential
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on your side
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on the phone
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Contact also by mail
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Voluntary work
About the Helpline
With the project Helpline Sachsen, the RAA operates a peer-based multilingual emergency and help hotline, which is largely supported by volunteers with and without a history of migration. It is a helpline that is available around the clock in more than eight languages. The Helpline Sachsen is also an inclusive, transcultural and empowering project: over 60 volunteers with a wide range of origins, backgrounds and migration histories have a wealth of languages and experience and contribute their professional, social and cultural knowledge effectively. This is a benefit for everyone involved: for the volunteers themselves, for those seeking help, the police and emergency services, public authorities, advice centres and doctors.
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Successful communication
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Trust
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Security for all parties to the dialogue
Communication without knowledge of German can be part of normality and can have a preventative effect!
The project has already won these prizes:
2022 Active for Democracy and Tolerance | Competition organised by the Alliance for Democracy and Tolerance
In the top 10 of the SINN Innovation Award in 2025 | SINN Saxony – For social innovation in Saxony
2025 Growing Together – Integration into the labour market in the ‘Everyday Life and Settling In’ category | Bertelsmann Foundation, Federation of German Industries & Mercator Foundation
Development of Helpline Sachsen
Support
Have you ever wondered who can provide support in an emergency if the police or ambulance can't understand your language over the phone? The Helpline Sachsen can! We help people in need and provide language mediation. But we need your support to raise awareness of the project.
There are various ways in which you can make a difference:
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Donations
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Tell others about us
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Free flyers or business cards
Who is already supporting us
Join in
Do you speak German and another language? Feel free to contact us!
Together we can make a real difference, build bridges and support people.
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Exciting team with people from over 13 nations
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A lot of new knowledge through the Helpline training programme
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Participate flexibly
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Your contribution to more understanding in Saxony
To the training seminar
Aktuelles
Neue Stimmen für die Helpline!
In einem zweitägigen Seminar konnten wir wieder neue Menschen auf ein Ehrenamt bei der Helpline Sachsen vorebereiten. Am 09. und 10. Mai sind die Teilnehmenden mit viel Motivation gestartet, um einen neuen Weg kennenzulernen, wie sie ihre Stimme für Andere einsetzen können!
Internationaler Tag gegen Rassismus. Verstehen und Handeln.
Am 21. März wird weltweit der internationale Tag gegen Rassismus begangen. Der Tag wird oft genutzt, um über Vorurteile aufzuklären und Betroffenen von Rassismus zuzuhören. Wir möchten konkrete Handlungsmöglichkeiten aufzeigen, wenn du von Rassismus betroffen bist.