Besuch der Feuerwache Dresden
Das Team der Helpline Sachsen war im Juli zu Gast auf der Feuer- und Rettungswache 1 Dresden!
Call if you need help or an explanation
We listen when it matters and nobody understands you!
Helpline Sachsen: 004935185075222
info@helpline-dresden.de
Office hours
Languages and office hours
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3
5
1
8
5
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7
5
2
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Around the clock (24/7)
Helpline Sachsen
+49 351 850 75 222
info@helpline-dresden.de
All office hours
With fixed times
(UK) Ukrainian
6
14 September: all day
15 September: 3.00 pm – midnight
16 September: 3.00 pm – midnight
17 September: 3.00 pm – 9.00 pm
18 September: 3.00 pm – midnight
19 September: 00.00 – 15.00, 21.00 – 00.00
20 September: all day
21 September: 3.00 pm – midnight
22 September: 00.00 – 15.00, 21.00 – 00.00
23 September: all day
24 September: 15.00 – 00.00
25 September: 00.00 – 15.00, 21.00 – 00.00
26 September: all day
27 September: all day
(PL) Polish
7
15 September: 00:00 – 15:00
16 September: 09.00 – 15.00
17 September: 09.00 – 15.00
18 September: 09.00 – 15.00, 21.00 – 00.00
19 September: 3.00 pm – 12.00 am
20 September: 00.00 – 09.00, 15.00 – 21.00
21 September: 09.00 – 15.00
22 September: 3.00 pm – 9.00 pm
23 September: 09.00 – 15.00
24 September: 15.00 – 21.00
25 September: 09.00 – 15.00, 21.00 – 00.00
26 September: 00.00 – 09.00, 15.00 – 00.00
27 September: 00.00 – 09.00, 21.00 – 00.00
(FR) French
1
Please note: New – French on Line 1!
23 September: 9.00 pm – midnight
24 September: 12.00 am – 9.00 am
(KK) Kazakh
5
Kazakh on line 5, occasionally on line 2.
22 September: 15.00 – 21.00
(BE) Belarusian
5
6
Belarusian on lines 5 and 6
27 September: 3.00 pm – 9.00 pm
(TR) Turkish
5
Turkish on Line 5
22 September: 3.00 pm – 9.00 pm
This is how Helpline works
Have you ever wondered who can help in an emergency if the police or ambulance service don’t understand your language on the phone? We can! We help people in need and provide language interpretation – over the phone, round the clock, throughout Saxony. We facilitate communication and build trust and reassurance in many languages.
Emergency call:
The Chemnitz Emergency Control Centre (112) contacts Helpline and requires assistance with an emergency call in Ukrainian. The volunteer assists with language mediation. During the conference call, the nature of the emergency becomes clear: a 17-year-old is feeling very unwell. He has a racing heart and says his heart is ‘burning’. An ambulance is dispatched to him.
Emergency call:
The caller phones Helpline in English on behalf of her husband. He has a high fever and has lost consciousness several times already. She had already contacted 112, but due to the language barrier, she was told it was not an emergency – presumably they thought it was just a mild fever. She then rang Helpline. The volunteer dialled 112 and described the situation in German. The seriousness of the situation was recognised and an ambulance was sent to the family.
Referral advice:
A woman writes an email in Arabic. She lives with her husband in Dresden. During an argument, he threatened and hit her. She now needs help and wants to know what she can do. The team refers her to the local women’s refuge and the appropriate local counselling service.
Facts
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Available around the clock
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Confidential
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on your side
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on the phone
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Contact also by mail
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Voluntary work
About the Helpline
With the project Helpline Sachsen, the RAA operates a peer-based multilingual emergency and help hotline, which is largely supported by volunteers with and without a history of migration. It is a helpline that is available around the clock in more than eight languages. The Helpline Sachsen is also an inclusive, transcultural and empowering project: over 60 volunteers with a wide range of origins, backgrounds and migration histories have a wealth of languages and experience and contribute their professional, social and cultural knowledge effectively. This is a benefit for everyone involved: for the volunteers themselves, for those seeking help, the police and emergency services, public authorities, advice centres and doctors.
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Successful communication
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Trust
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Security for all parties to the dialogue
Communication without knowledge of German can be part of normality and can have a preventative effect!
The project has already won these prizes:
2022 Active for Democracy and Tolerance | Competition organised by the Alliance for Democracy and Tolerance
In the top 10 of the SINN Innovation Award in 2025 | SINN Saxony – For social innovation in Saxony
2025 Growing Together – Integration into the labour market in the ‘Everyday Life and Settling In’ category | Bertelsmann Foundation, Federation of German Industries & Mercator Foundation
Development of Helpline Sachsen
Support
We need your support so that we can continue to help people in need and provide language mediation services!
There are various ways in which you can make a difference:
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Donations
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Book a project presentation with us!
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Tell others about us!
Who is already supporting us
Join in
Do you speak German and another language? Feel free to contact us!
Together we can make a real difference, build bridges and support people.
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Exciting team with people from over 13 nations
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A lot of new knowledge through the Helpline training programme
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Participate flexibly
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Your contribution to more understanding in Saxony
To the training seminar
Aktuelles
Kasachisch verfügbar!
Die Helpline Sachsen erweitert ihr Angebot! Ab sofort können Menschen die Kasachisch sprechen Unterstützung in Notfällen erhalten. Und das kostenlos, vertraulich und anonym.
Neue Stimmen für die Helpline!
In einem zweitägigen Seminar konnten wir wieder neue Menschen auf ein Ehrenamt bei der Helpline Sachsen vorebereiten. Am 09. und 10. Mai sind die Teilnehmenden mit viel Motivation gestartet, um einen neuen Weg kennenzulernen, wie sie ihre Stimme für Andere einsetzen können!