A multilingual helpline for people in Dresden

The Helpline Dresden is a 24/7 emergency hotline for foreigners and migrants in English, Arabic and German.

In late summer 2022 we want to start our service with a pilot stage in the districts of Bautzen and Görlitz.


We help in emergencies by

... translating your request to the police and to other emergency services.

... putting you in touch with other counselling services.

The Helpline Dresden also provides information on everyday life problems via phone during daytime or via e-mail.

The Hepline Dresden documents discriminatory and racist incidents anonymized.

The Helpline Dresden consists of two employees and roughly 25 active volunteers who have been trained for this type of work.


confidential | available around the clock


Important note: In emergency situations always try to call police (110) or rescue service (112) first!